Insights
Notes on visibility, reputation, and the new shape of B2B trust
Editorial notes and longer pieces from It’s a Shovel. Senior strategic perspective on AI search, reputation work, founder-led growth, and how buyers now find, shortlist, and hire.
The Reputation Game Has Changed
As the recent #MacroTrends report put out by the Reputation Institute says: “We are at a global strategic inflection point.” With so many macro…
Ten Things Every CEO Needs to Know
The two most important days in your life are the day you are born and the day you find out why. Mark Twain In…
Communications metrics – don’t let them pull the wool over your eyes!
Last year I delivered a talk at GIBS on how to evaluate a communications campaign. When I told the audience of communications professionals that…
Dear boss, you are the problem
In an age of hyper competitiveness, global economic volatility and socio-political uncertainty, you would think companies would go back to the drawing board to…
About this publication
A few notes on what we publish, and what we do not
We do not write listicles. There is enough “five ways to improve your LinkedIn presence” content in the world already.
We do not write hot takes on industry news unless we have something genuinely useful to add.
We do write longer pieces on the structural shifts in how buyers find and shortlist B2B providers, and shorter pieces on what we are seeing in client work, in the research, and in our own AI visibility data.
We do write pieces that take a clear position, sometimes a slightly contrarian one. We try to be useful rather than safe.
The senior strategic communications discipline has, in our view, been under-served by online content in recent years. There is a great deal of tactical material on individual channels, and very little serious commentary on how reputation actually compounds across them. We aim to write the second category.
Most engagements start with the free AI Visibility Heatmap
If anything you have read here makes you want to know how your own business shows up in AI search, that is the simplest place to begin.