Every enquiry is read personally. There is no chatbot, no triage team, and no automated routing.

You will receive a response within two working days. The response will depend on what you have sent.

If your enquiry is clearly within scope

The response will usually suggest a 30-minute scoping call with suggested times, plus a short note about whether the free AI Visibility Audit would be a useful first step.

If your enquiry needs more context first

The response will be a short reply with the relevant clarifying questions before a call can usefully happen.

If your enquiry is outside the It’s a Shovel remit

Different sector, different category of work, or a fit that does not make sense — the response will say so honestly, and where possible point you in a useful direction.

Business information

The formal bits

Trading name It’s a Shovel
Operated by [TBC: registered company name and number]
Registered address [TBC: UK registered address]
Based Bath, UK
Founded [TBC: date]
Accreditation MCIPR (Member of the Chartered Institute of Public Relations), working under the CIPR Code of Conduct
Email jessica@itsashovel.com
Privacy policy Read our privacy policy
LinkedIn Jessica Whitcutt on LinkedIn

Most enquiries we receive describe the same situation in different words: a founder-led business with real expertise, real clients, and a real reputation among the people who already know them, struggling to show up consistently in the places where new buyers are now looking. If that sounds familiar, you are in the right place.

What happens after you send an enquiry

The formal bits